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Help: answers first, then a person

Start with the questions below. If your answer is not here, the four steps at the bottom take you from the Tutor to a person, and from there to HighLevel’s own support.

Questions

Getting started

What is AXIS by CREZIR?

A HighLevel implementation academy, in English and in Spanish. You build in your own HighLevel account, prove it with evidence and certify. How it works.

Is AXIS part of HighLevel?

No. AXIS by CREZIR is independent of HighLevel, Inc. HighLevel and GoHighLevel are trademarks of HighLevel, Inc. We are an affiliate: we earn a commission when someone opens HighLevel through our link, at no extra cost to them.

Do I need a HighLevel account?

Yes. You build in a HighLevel account, never in a simulator. AXIS does not include HighLevel.

How long is AXIS Launch?

12 missions in 7 days: one to three missions a day, 45 to 60 minutes each, about 10 hours in total. When the 12 are verified, your status is Operational. Mission 4 can stay “in review” while Meta or a carrier answers.

Can I learn in Spanish?

Yes. Every lesson, question and certification exists in English and in Spanish. HighLevel lets each user choose a platform language, and some areas still appear in English.

Money

How much does AXIS cost?

Membership: US$ 47 a month or US$ 470 a year, and US$ 37 a month for the first 100 members. AXIS Teams is US$ 149 a month for up to 5 seats, and one exam is US$ 97. All prices.

How much does HighLevel cost on top?

HighLevel bills its own plan and your usage. Use the cost calculator.

How do I cancel?

Online, from your account. You don’t need to call or write.

How does the guarantee work?

The Garantía Operativo, our Operational Guarantee, comes with the paid membership: “Complete AXIS Launch within 30 days with all its evidence. If your system is not live at the end, we refund your first month.” Guarantee terms

Learning and evidence

What counts as evidence?

A screenshot, a public link, an execution history, an export of test contacts or, if you choose, a short recording. Every piece carries your personal code, so we know the account is yours.

Who reviews my evidence?

An AI reviews it first, against a checklist. If you disagree, or the case needs judgment, a person reviews it within 48 business hours, in English or in Spanish.

What if my evidence shows real client data?

Use test contacts. If real personal data appears, you are asked to cover it before the evidence is approved.

What is Teach it?

At the end of each module you explain the topic as if to someone who has never used HighLevel, in 80 to 250 words or a voice note of up to 2 minutes. You can write in English, Spanish or a mix. We grade content, not grammar or accent.

Certifications

Coming after launch
Is the AXIS Certification issued by HighLevel?

AXIS Certification is a private credential issued by AXIS by CREZIR. It is not an official HighLevel certification or an academic degree. It prepares you for HighLevel’s own Certified Admin without replacing it.

How do I check someone’s certificate?

Enter its code at Verify a certificate. You will see who holds it, what it certifies and whether it is valid today.

How long does a certification last?

12 months. It renews with an update module.

What if I fail an exam?

One attempt every 24 hours, three every 30 days, with new questions from a larger bank. You can ask for 50% more time for accessibility. There is no camera.

Support and your data

Is AXIS Tutor a person?

No. AXIS Tutor is an AI assistant. It knows the curriculum and your progress, answers in the language you write in and does not build for you. It does not give legal, medical or financial advice, and it does not promise income. There is a fair-use limit of 40 messages a day; assessments do not count.

Are there live sessions or a mentor?

Not at launch. AXIS Guiado, a two-week guided cohort with a certified mentor, comes later. We will open it when certified mentors exist, because we do not sell what nobody is there to deliver.

How is my data handled?

Read the Privacy policy. Evidence uses test contacts, and we ask you to cover real personal data before approval.

The four steps of support

Start at the top. Each step is there when the one above is not enough.

  1. AXIS Tutor, right away. An AI assistant that explains, guides you to the next step with its menu path and reads your execution history. It answers in your language. If it does not know, it says so and offers the next step.
  2. Comunidad AXIS. The AXIS community. Post your question tagged with the lesson ID. The community is new, so it may be quiet. If nobody has answered, the next step is always open.
  3. AXIS support team. A person answers within 48 business hours, in English or in Spanish. Write to soporte@crezir.com.
  4. HighLevel’s official support, for faults in the platform itself. AXIS does not replace it and never speaks for it. When you need it, AXIS Tutor drafts the ticket in English: what you tried, what you expected, what happened, the menu path and the screenshots to attach.

Still stuck?

Write to us at axis@crezir.com. A person reads it.