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Lesson · Identity and domains

Domain for sites and funnels

Your mission 8 page opens with a padlock at an address on your own domain, without touching the website or email you already had.

Result

Your mission 8 page opens with a padlock at an address on your own domain, without touching the website or email you already had.

Estimated time
35 minutes, plus the DNS wait
Cost
US$ 0. The HTTPS certificate comes free with HighLevel, and you already paid for the domain in lesson I.3.1.

Analogy

The sign and the business address.

In lesson 1 you read the phone book for your address. Today you put up the shop window.

You don't move the shop: your website and your mailbox stay at the main number. The window goes in an annex with its own number, book, and a new line in the phone book says where it is.

The padlock (HTTPS) is the security glass: what your client types in your window travels sealed. HighLevel adds it for free.

And before you raise the blind, you check the back room: when you link the address, whatever you saved may go on display.

Why it matters

Alba Studio in Houston has its long-standing website at albastudio.com and its email at the same address. Its booking page from mission 8 is ready but saved: it has no public address yet. A video tells Alba to point albastudio.com at HighLevel, with an IP she copies from the video's screen. If she does, her long-standing website stops loading. Today Alba opens her shop window at book.albastudio.com, without touching what already works.

Step-by-step guide

Menu paths are shown as they appear in the English interface. If your team works with the account in Spanish, the Spanish names are in parentheses; HighLevel leaves some labels in English. The DNS panel varies by provider: the name field may be called Host or Name.

  1. Choose your window's address

    Open your domain record sheet from lesson I.3.1. Check what lives at the root today: your website (an A or CNAME record) and your email (the MX records).

    If the root already has a website or email you still use, connect a free subdomain. In the example: book.albastudio.com.

    Use the root only if nothing else lives there.

    Confirm the subdomain is free. In Google Admin Toolbox, open Dig, look up book.albastudio.com with the A type and then AAAA, and check that it returns no records.

    Write it on your sheet: book → HighLevel page. One job per subdomain: mg still belongs to the email from mission 5.

    If you already published the page on your domain in mission 8, don't connect anything. Review it, add your code at the bottom, publish again and test it as in step 6.

    Key points

    • HighLevel warns about this in its help center: many people break their mailbox or website by connecting a root domain that's already in use. That's why it advises a subdomain when the root holds something that must keep working.
    • HighLevel blocks a name that another of its products already uses: funnel, website, store, blog, webinar, WordPress, client portal or branded domain. It checks this before your DNS, and the block can't be overridden.
    • Email sending domains are exempt from that block: mg.albastudio.com, from mission 5, doesn't count as a product in use.
    • Several funnels and websites can share one domain, each on its own path. One subdomain for your window will last you a long time.
    • When you connect, HighLevel may offer to sell you a domain right there. It's quick, but its Terms make HighLevel the registered holder. For your brand's main domain, AXIS recommends the one you bought in your own name in I.3.1.

    Source: F4, F15, F1, F23, F21, F22

  2. Connect the name in HighLevel

    Settings → Domains & URL Redirects → + Connect a domain

    In a Spanish-language account: Configuración → Dominios y redirecciones de URL → (botón para conectar un dominio)

    Inside your sub-account, open Settings → Domains & URL Redirects. Your domains and your redirects live together there.

    Choose + Connect a domain and, on the Funnel/Website/Store/Blog/Webinar card, choose Connect.

    In Domain URL, type your full subdomain: book.albastudio.com. Here the whole name goes in.

    Choose Continue. If HighLevel recognizes your provider, it offers Authorize: you sign in to your provider, approve, close that tab and come back.

    If it doesn't, choose Add record manually. HighLevel shows the record's type, name and value: keep that screen open for step 3.

    Key points

    • This is the path in HighLevel's help article of October 7, 2026. Older articles and videos say Domains or Sites → Settings → Domains.
    • Sites also has a Domains tab. HighLevel doesn't document whether it opens the same list: work from Settings.
    • The list shows each domain with its connected products and whether any action is needed. It separates domains bought in HighLevel from ones connected from another provider.
    • Automatic setup works only with some providers. HighLevel's help names GoDaddy and Cloudflare, and still Google Domains, which no longer exists: Squarespace bought it.
    • If your provider isn't on that list, you add the record by hand. It works just as well.
    • Automatic setup doesn't delete an existing www record: if it's in the way, you delete it yourself. And if your DNS is on Cloudflare, check that the record it created is set to DNS only.
    • In a Spanish-language account, the menu is called «Dominios y redirecciones de URL».

    Source: F1, F2, F3, F5, F6, F24

  3. Write the record in your DNS

    Open the DNS panel your nameservers point to: your registrar, Cloudflare or another provider. You noted it on your sheet in lesson I.3.1.

    For a subdomain, create a CNAME record. In the name field (Host or Name, depending on your provider), type only book: the provider adds the domain.

    For the value, paste the one your HighLevel screen shows. The help article of October 7, 2026 gives sites.ludicrous.cloud; if your screen says something else, your screen wins.

    If you connect the root, the record is an A with the name @ and the IP on your screen. The October article gives 162.159.140.166.

    If your DNS is on Cloudflare, set the record to DNS only, with the grey cloud, as in mission 5.

    If there was already an A, AAAA or CNAME record on that same name, delete it. Only on that name: the root's MX and TXT records stay untouched.

    Check from the outside with Google Admin Toolbox → Dig: look up book.albastudio.com with the CNAME type. When your value shows up, the record is visible.

    Key points

    • A name gets an A or a CNAME, never both. HighLevel asks for this, and the DNS standard doesn't let a CNAME sit next to any other record.
    • That's why the root, which also holds your MX and TXT records, uses an A, not a CNAME.
    • If you type book.albastudio.com in the name field, the record can end up at book.albastudio.com.albastudio.com, and HighLevel never finds it.
    • Copy the values from your screen, never from a video. Some tutorials carry old values, such as 34.68.234.4 and flash.funnels.msgsndr.com (2023) or 34.120.54.74 and ghl.link (2026).
    • The 2026 guide that shows those values itself says to copy what your HighLevel panel shows.
    • The orange cloud makes Cloudflare answer with its own IPs and hide your value, so HighLevel can't verify it. Cloudflare turns it on by default when you add a domain.

    Source: F1, F8, F11, F12, F7, F9, F10, F23

    Who points to whom
    DNS zone of albastudio.com
    @The long-standing website (A) and the mailbox (MX) · no changes
    mgHighLevel email sending · mission 5
    bookCNAME
    The value from your HighLevel screen
    The mission 8 funnelWith a padlock (HTTPS)
    app and linksLesson I.3.2
    The form inside the page
    api.leadconnectorhq.comIts own link, until you set an API domain
    One name, one job. One name, an A or a CNAME, never both
  4. Wait for verification and the padlock

    Settings → Domains & URL Redirects

    In a Spanish-language account: Configuración → Dominios y redirecciones de URL

    Go back to HighLevel and wait for verification. According to its latest help article, HighLevel verifies the record on its own; if your screen has a button to verify, use it.

    It usually takes minutes. HighLevel says to wait up to 24 hours before you worry.

    Once it's verified, HighLevel issues the HTTPS certificate, the padlock, on its own. It usually takes a few minutes.

    While you wait, don't redo the record: servers keep a copy for a while, and every change adds waiting time.

    If your domain still says Pending after 24 hours, check the name, the value and the grey cloud with Dig. If all is right, contact HighLevel support.

    Key points

    • There's no certificate to buy: HighLevel adds it for free once the domain is connected.
    • GoDaddy says most changes show up within an hour and can take up to 48. Namecheap warns that other servers may show the old value for up to 30 minutes.
    • If the padlock doesn't come, look for an extra record on that name: an old A or an AAAA. It happens on the root or if you used an A: a CNAME doesn't let another record share its name. According to a copy of HighLevel's guide, its sites only accept IPv4.
    • If you use GoDaddy, also check its DNS proxy: according to a copy of HighLevel's guide, it can recreate the AAAA records you deleted.
    • Another possible block is a CAA record, which says which authorities may issue certificates for your domain. A CAA on the root also covers book.
    • If your domain has one, add a line for pki.goog without deleting the ones it already has: it's the authority named in two copies of HighLevel's guide. If you set up white label in I.3.2, letsencrypt.org stays there. If it has none, do nothing.

    Source: F1, F5, F12, F11, F13, F14, F26

    My page has no padlock
    1 · Does Dig show your value?
    Fix it or waitOnly book in the name? Grey cloud on Cloudflare? Less than 24 hours?
    2 · Did HighLevel verify it?No, after 24 hours → HighLevel support
    3 · Is there an extra AAAA or an old A?Delete it
    4 · Does your domain have a CAA record?Add pki.goog without deleting its other lines
    5 · Still no padlock → HighLevel support
    Before Link Domain: review the saved version of your page; linking may put it on display
    Settings → Domains & URL Redirects
  5. Check the back room, then link your funnel

    Settings → Domains & URL Redirects → (your domain) → Link Domain

    In a Spanish-language account: Configuración → Dominios y redirecciones de URL → (tu dominio) → (botón para enlazar el dominio)

    Before you link, open your mission 8 page in Sites → Funnels. Review it as if it were already public: the form with its boxes unchecked, the short notice with its link and no example.com link.

    At the bottom of the page, add a text with your code: Ref. AX-7K2Q. Save.

    Go back to Settings → Domains & URL Redirects. Once your domain is verified, choose your mission 8 funnel and its page as the one that opens at the bare address. Choose Link Domain.

    On your domain, choose Manage, open the ⋯ menu and choose Edit. Check that Default Page is your page. In Default 404/Error Page, choose an error page of your own, or the same page if you have no other.

    Key points

    • According to HighLevel's help center, Save stores a version without changing what the public sees, and Publish puts it on display. With no domain, Publish asks for one: that's why your mission 8 page is still saved.
    • A FAQ in the same article, about sites that already existed in 2024, says that if there's no published version, the latest saved one is served.
    • It doesn't say whether this happens when you link a new domain, but it may: what you saved in mission 8 would go on display before you publish. That's why you check before linking, not after.
    • If your domain is missing its home page, HighLevel shows an Action Required reminder, only in the sub-account where you connected it.
    • The code at the bottom proves the page is yours. Delete it once this lesson is verified, then publish again.

    Source: F16, F1

  6. Publish and test it like a client

    Sites → Funnels → (your funnel) → Publish

    In a Spanish-language account: Sitios → Embudos → (tu embudo) → (botón para publicar)

    Go back to your funnel and choose Publish. From today on, every change reaches the public only when you publish again.

    Open a private window and type https://book.albastudio.com. Check the padlock next to the address and that no security warning shows.

    Also type the address with http:// and note whether it takes you to https://. HighLevel doesn't document it: your test tells you.

    Go through HighLevel's launch checklist: domain verified, https:// working, the right home page and every page published.

    From the page, fill in your form as Test AX-7K2Q and check that the submission reaches Sites → Forms → Submissions. If your Workflow 1 from mission 11 is published, it runs with this submission too.

    From the page, open the link to your full privacy policy: it must open without signing in.

    Copy the full address from the bar: it's the link for your evidence.

    Key points

    • Your page is on your domain, but the form keeps its own link. Until you set an API domain, it stays at https://api.leadconnectorhq.com/widget/form/<ID>, because form and calendar links use that domain.
    • You change the API domain in white label (lesson I.3.2) or in your sub-account's Settings → Business Profile → Branded Domain, always on another subdomain, such as links.
    • If you ever change a page's path or replace it, create a 301 redirect in the URL Redirects tab on this same screen. That way old links keep working.
    • Each funnel step has its own path after your domain: https://book.albastudio.com/<path>. Your full privacy policy from mission 12 can live on a second step. If you move it, update both links in your form, the short notice's and the footer's Privacy Policy, and leave the new address on the old document.
    • If you connected the root, HighLevel can add www and send it to the root with a 301. Test both addresses.

    Source: F16, F17, F19, F20, F18, F25, F1

Interactive

From your domain to your page with a padlock

This interactive is used inside your AXIS account.

  1. 06Build
  2. 07Prove
  3. 08Check
  4. 09Teach it

This happens in your account.

Building, proving, checking and explaining in your own words happen inside your AXIS account, with your personal code and AXIS Tutor at your side.

  • Build. The task in your own HighLevel account, with its “done” criterion.
  • Prove. You upload your evidence and an AI reviews it first.
  • Check. Four questions, each option with its explanation.
  • Teach it. You explain it in your own words.

If it breaks

The mistakes that repeat most, and the way out.

My domain has said Pending for hours.

Check with Dig the name (only book), the value from your screen and the grey cloud if you use Cloudflare. It usually takes minutes; if nothing changes after 24 hours, contact HighLevel support.

Source: F5

It's verified, but the browser says the connection isn't private.

Look for an AAAA, or an old A, on that name and delete it. If your domain has a CAA record, add pki.goog without deleting its other lines. Then wait a few minutes.

Source: F13

HighLevel won't let me connect the name: it says it's already in use.

Another product or sub-account already uses that name. If it's your own mission 8 page, don't disconnect it: skip to step 6. Otherwise, disconnect it there or pick another subdomain. The block can't be overridden.

Source: F15

Since I connected, my long-standing website or my email stopped working.

You connected the root or deleted a record that wasn't part of this lesson. Put back the records from your I.3.1 sheet and connect a subdomain.

Source: F4

The address opens, but shows an error or the wrong page.

Check Default Page under your domain's Manage → ⋯ → Edit, and that your page is published.

Source: F1

Date

AXIS by CREZIR · Editorial lead: Daniel Mendoza Arévalo · Verified on October 11, 2026 against HighLevel's Help Center, Cloudflare's documentation and GoDaddy's and Namecheap's guides

Sources (26)
  1. F1 How to Set Up Root Domain/Subdomain for Funnels/Websites · Last modified: October 7, 2026
  2. F2 Unified Domains & URL Redirects (registro de cambios oficial) · Last modified: sin fecha publicada (captura del 26-ago-2025; consultada el 2026-10-12)
  3. F3 Centralized Domain Management is now live (registro de cambios oficial) · Last modified: no published date (checked on October 12, 2026)
  4. F4 How to Set Up Different Domain Types in HighLevel (Websites, Email, WordPress & More) · Last modified: September 10, 2026
  5. F5 Connecting Your Domain on GHL: A Guide · Last modified: March 25, 2026
  6. F6 How to use the Domain Connect feature · Last modified: 2024-02-06 (más de 12 meses; nada más nuevo lo contradice en esto)
  7. F7 Proxy status (documentación de Cloudflare) · Last modified: April 21, 2026
  8. F8 RFC 1034 · Domain Names, Concepts and Facilities · Last modified: noviembre de 1987 (estándar vigente)
  9. F9 How to Setup and Configure a New Domain or Subdomain for GoHighLevel (growthable) · Last modified: 2023-01-28 (secundaria; desactualizada)
  10. F10 GoHighLevel Custom Domain Setup 2025: Step-by-Step Guide for Beginners (netpartners) · Last modified: 2026-06-02 (secundaria)
  11. F11 How do I set up host records for a domain? (ayuda de Namecheap) · Last modified: March 31, 2026
  12. F12 Add or edit an A record (ayuda de GoDaddy) · Last modified: no published date (checked on October 12, 2026)
  13. F13 Troubleshooting Guide: Connecting Your Domain (copia de marca blanca de la guía de HighLevel) · Last modified: sin fecha publicada (secundaria; la versión de help.gohighlevel.com no se pudo leer)
  14. F14 Troubleshooting · certificate validation (documentación de Cloudflare for SaaS) · Last modified: September 24, 2026
  15. F15 Prevent Domain Connection Conflicts in HighLevel · Last modified: September 28, 2026
  16. F16 Save, Draft and Publish Funnels and Websites · Last modified: 2024-02-02 (más de 12 meses; coincide con la misión 8)
  17. F17 Getting Started – Launch A Website From Blank · Last modified: September 16, 2026
  18. F18 How to Setup 301 URL Redirects · Last modified: September 11, 2026
  19. F19 Branding System Generated Links (API Domain) · Last modified: 2025-05-22 (más de 12 meses; nada más nuevo lo contradice)
  20. F20 Business Profile Settings – General Information (centro de ayuda de HighLevel; sección Branded Domain) · Last modified: December 23, 2025
  21. F21 Purchase Domains Directly from Funnel, Website, Store and Webinar (registro de cambios oficial) · Last modified: sin fecha publicada (capturas de mayo de 2025; consultada el 2026-10-12)
  22. F22 HighLevel · Terms of Service · Last modified: Last Updated June 2026
  23. F23 Google Admin Toolbox · Last modified: no published date (checked on October 12, 2026)
  24. F24 Cloud Domains FAQ (documentación de Google Cloud) · Last modified: October 9, 2026
  25. F25 Understanding the Different Funnel URLs (copia de marca blanca de la ayuda de HighLevel) · Last modified: 2026-07-24 (secundaria; el artículo de HighLevel 48000980321 no se pudo leer)
  26. F26 Troubleshooting Guide: Connecting Your Domain (otra copia de marca blanca de la guía de HighLevel) · Last modified: sin fecha publicada (secundaria; consultada el 2026-10-12)